Avaya exams, Avaya certification, Avaya training

Updated Avaya 6002.1 Questions and Answers reviews

2011-12-17T05:53:00.000-08:00

Avaya : 6002.1 - Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Exam

89 Questions and Answers
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Last Updated Nov 21, 2011
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2011-10-15T01:25:00.000-07:00

Avaya 132-S-720.1 Exam - Cheat-Test.net

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Q: 1 : Communication Manager provides integrated reporting capabilities for ACD information Which two are valid Communication Manager commands for viewing real time ACD information? (Choose two)

A. monitor traffic hunt
B. list measurements skill summary
C. monitor bcms system
D. monitor bcms vector

Answer: A,C

Q: 2 : Best Services Routing allows adjusting the idle time of agents in determining agent selection. If the consider step adjustment is set to 20 for a given location, which statement is true of agent adjustments for the consider location step?

A. The agents idle time is always adjusted up by 20 seconds.
B. The agents idle time is adjusted up by 20% unless the idle time is greater than 100 seconds
at which point isadjusted up by 20 seconds.
C. The agents idle time is always adjusted down by 20 seconds.
D. The agents idle time is decreased by 20 seconds unless the idle time is greater than 100
seconds at which point it is decreased by 20%

Answer: D

Q: 3 : Which of the following is not a valid connectivity test available using the Applications
Enablement Services Utilities menu available from OAM?

A. TSALI Test
B. Ping Host
C. ASAI Test
D. Traceroute

Answer: D

Q: 4 : Your customer's call flows are nearly identical. To speed up programming you are using "duplicate vector 10" with the qualifier, "start 15". What does the qualifier "start 15" do?

A. Duplicates vector 10 starting at step 15.
B. Duplicates vector 10 as new vector 15.
C. Duplicates vector 10 fifteen times.
D. Duplicates vector 10 to first available vector number after 15.

Answer: D

Q: 5 : Call Center agents have approached their supervisor to advise that not all agents in
the same group are receiving calls in an e3quitabgle distribution. Which two Expert Agent Selection
(EAS) features should the call center supervisor verify are consistent with the agents in that group? (Choose two.)

A. Service Level Override
B. Call Handling Preference
C. Skill Level
D. Extension Split Assignments

Answer: B,C

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Cheat-Test Avaya Free Certification Exams

2011-08-04T05:12:00.000-07:00

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132-S-1002.2	Avaya Sales Certification Specialist
132-S-1002.3	Avaya Sales Certification Specialist
132-S-450.1	Specialist - Voice Services Management Exam
132-S-451.1	Specialist - Contact Center Management Exam
132-S-708.1	Specialist: Avaya Voice Self-Service Design Elective Exam
132-S-709.1	Specialist: Avaya Voice Self-Service Implement Elective Exam
132-S-709.2	Avaya Voice Self Service Implement Exam
132-S-710.2	Specialist Call Center Design Elective Exam
132-S-712.2	Specialist: Avaya Proactive Contact Solutions Design Elective Exam
132-S-713.4	Avaya Proactive Contact Solutions Implementation Exam
132-S-715.1	Specialist - Interaction Center/ Operational Analyst Design and Implement Exam
132-S-715.2	Specialist - Interaction Center/Operational Analyst Design and Implement Exam
132-S-720.1	Specialist Call Center Implement and Support Elective Exam
132-S-732.1	Specialist Call Center Implement and Support Elective Exam
132-S-732.2	Avaya IQ Implement and Support Specialist Elective Exam
132-S-804.2	Avaya Specialist Modular Messaging Design Elective Exam
132-S-804.3	Avaya Specialist - Modular Messaging Design Elective Exam
132-S-815.1	Specialist Modular Messaging with Avaya Message Store Implement and Support Elective Exam
132-S-815.3	Specialist - Modular Messaging with Avaya Message Store Implement and Support Exam
132-S-816.1	Specialist: Modular Messaging with Microsoft Exchange Implement & Support Elective Exam
132-S-900.7	Specialist-IP Telephony Design Elective Exam
132-S-911.1	Specialist - IP Telephony Implement & Support Elective
132-S-911.2	Specialist - IP Telephony Implement & Support Elective Exam
132-S-911.3	Specialist - IP Telephony Implement & Support Elective Exam
132-S-916.1	Avaya Specialist IP Office Implement & Support Elective Exam
132-S-916.2	Avaya Specialist - IP Office Implement & Support Elective Exam
132-S-916.4	Avaya Specialist - IP Office Implement & Support Elective Exam
133-S-715.2	Specialist - IC/OA Design and Implement Elective Exam (BETA)
133-S-732.2	Specialist - Avaya IQ Implement and Support (BETA)
3000.2	ACSS Small and Medium Enterprise (SME) Communications
6001.1	Avaya Aura(TM) Session Manager and System Manager Implementation Exam
6002.1	Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Exam
6005.1	Avaya Communication Server 1000 Implementation Exam
6006.1	Avaya Aura(TM) Communication Manager (R5.2.1) Implementation Exam
6101.1	Avaya Ethernet Routing Switch Implementation Exam
6201.1	Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
6202.1	Avaya Aura(TM) Contact Center Implementation Exam
6203.1	Avaya Voice Portal Implementation Exam
6302.1	Avaya Modular Messaging, Message Networking, and one-X Speech Implementation Exam
6303.1	Avaya CallPilot(TM) Implementation Exam
6304.1	Avaya Aura(TM) Conferencing - Standard Edition Implementation Exam
6401.1	Avaya IP Office Implementation Exam
7303.1	Avaya CallPilot(TM) Implementation Exam
7304.1	Avaya CallPilot(TM) Maintenance Exam

Avaya 6202.1 free practice questions and answers

2011-07-14T06:40:00.000-07:00

Avaya is a global enterprise communications systems leading manufacturers. Directly, or through channel partners for the majority of enterprise organizations around the world provides advanced unified communications, contact centers and related services. Rely on Avaya’s excellent communication, all kinds of enterprises of different sizes can significantly increase efficiency, improve collaboration, improve customer service levels, and enhance competitiveness.

Avaya unique communications applications, software and services portfolio to help companies simplify complex communications, multi-vendor technology integration and comprehensive release of the value and potential of existing networks. We will embed business process communications among work to help companies optimize the way in which the staff more efficient, processes more intelligent and customers more satisfied.

Here Avaya 6202.1 this important certification:
6202.1 exam details
Exam Name: Avaya Aura(TM) Contact Center Implementation Exam
Exam Number/Code: 6202.1
Vendor: Avaya
Associated Certifications: Avaya Aura

6202.1 study guide contains 67 questions and answers. Candidates for 6202.1 exam are required to master the IT field on Avaya Aura(TM) Contact Center Implementation Exam. Cheat-Test suggests candidates to attend the Avaya 6202.1 exam after at least one year working experience on Avaya Aura. Obtaining Avaya certification is the very first step to ideal occupation.Improving your technology on Avaya Aura(TM) Contact Center Implementation Exam field, and gaining Avaya Aura certification can demonstrate your depth and width on Avaya technology field.

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Who can take up an Avaya certification and How to clear Avaya certifications

2011-04-12T08:47:00.000-07:00

Avaya is one of the best brands in the telecommunications industry with foothold in call center
technology and network telephony. Since it is associated with numerous better known brands across the globe, anyone having an Avaya Certification is bound to get great recognition in no time. Hence, it makes good business sense to go for an Avaya Certification and make a mark in this field.

Avaya certification can be completed by anyone including employees, business partners and customers of Avaya and it provides scores of benefits to the individual who completes that. The biggest advantage of clearing this certification is the huge amount of recognition that comes automatically along with it.

Avaya certified associates can be absorbed by any one of Avaya’s clients.

Moreover, there are certain certifications for Avaya customers and business partners as well. These certifications can be used by them to streamline their operations and maximize their profits.

Who can take up an Avaya certification?

Avaya certification can be taken up by the following professionals:

Technical professionals who want to make a mark in the call center technology and network telephony.

Employees: Avaya employees including:

* Software engineers
* Design experts
* Professionals involved in sales and services.
* Technical managers

Avaya customers:

* Staff engaged in customer service
* Managers in communications and network departments.

Business partners of Avaya including engineers, sales associates etc.

List of Avaya Certifications: Avaya offers various certifications professionals, including employees, customers and business partners. The list of some Avaya certifications is as follows:

1. Avaya Certified Associate (ACA)
2. Avaya Certified Expert (ACE)
3. Avaya Certified Specialist (ACS)

List of Avaya exams: Avaya offers numerous exams for all the above professionals, including
employees, customers and business partners. The list of some exam codes related to these

certifications is as follows:

1. 132-S-911.3 -- Support and implementation of IP telephony.
2. 132-S-816.1 -- Implementation and support of Modular Messaging with MS Exchange
3. 132-S-713.4 – Avaya Proactive Contact Solutions
4. 132-S-1002.3 -- Specialist in Avaya sales
5. 132-S-715.2 -- Specialist – Interaction Center/Operational Analyst Design and Implementation
6. 132-S-900.7 -- Specialist - IP Telephony Design Elective Exam

How to clear Avaya certifications:

You can take help from numerous test preparation institutes which provide study material, mock tests, questions and answers etc. If you search well, you can come across such institutes which not only provide great quality material, they provide good quality mock tests as well. Such mock tests would enable you to get a good idea about the format of the actual exam and this knowledge can be quite handy when you are facing it.

Though you may need to spend few bucks while preparing for this exam, there are such online institutes which offer great quality material at quite low price. However, to search for such institutes, you may need to put in serious search. It would be a good idea to get in touch with those professionals who may have cleared this exam in recent past. This will give you a fair amount of idea about good training institutes and learning methodology as well.

Requirements: In order to be Avaya Certified Associate, each individual needs to pass the mandatory core exam and one product elective based on the choice of the individual. Originally, the professionals were needed to pass only the core exam, but in order to cope up with the rise in demands of the industry and rise in the expected standards from employers; the passing of product elective exam was made mandatory as well.

Attendance: In order to ensure completion of a particular course or session, every individual should have minimum 75% attendance of an ILT session. Without that, the completion status is not provided to him/her.

Exam retake: In the unfortunate scenario of a candidate not being able to clear an Avaya exam in the first attempt can take it up again after 72 hours of the first attempt. Avaya allows only 3 attempts in 12 months period and 4th attempt can be made only after 12 month period.

If you want to talk about Avaya Certifications then visit Certifications Talk where students and experts are exchanging knowledge regarding various certifications along Avaya certifications. You can also check out this IT certification blog for blog posts regarding your IT certifications.

Overview of Avaya certification

2011-02-16T07:58:00.000-08:00

In information technology industry the certified IT professionals are in high demand. The software industry is making progress with high speed.

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The Avaya certifications are one of the most demanded certifications in these days for the software companies. Successful candidates are able to design, implement and also trouble shoot various Avaya based technologies and various solutions already provided based on the same
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Free 132-S-732.2 exam questions download, Best 132-S-732.2 dumps torrent, Latest 132-S-732.2 questions and answers

2011-01-17T11:24:00.000-08:00

Exam code: 132-S-732.2

Exam name: Avaya IQ Implement and Support Specialist Elective Exam

Vendor: Avaya

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Related Avaya Certification Exams:

132-S-709.2 Avaya Voice Self Service Implement Exam

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132-S-732.2 Avaya IQ Implement and Support Specialist Elective Exam

3000.2 ACSS Small and Medium Enterprise (SME) Communications

132-S-720.1 Specialist Call Center Implement and Support Elective Exam

132-S-815.3 Specialist - Modular Messaging with Avaya Message Store Implement and Support Exam

132-S-911.3 Specialist - IP Telephony Implement & Support Elective Exam

Best Avaya 132-S-709.2 Free Exam Questions, 132-S-709.2 Dumps Torrent Download

2011-01-10T10:05:00.000-08:00

Exam code: 132-S-709.2

Exam name: Avaya Voice Self Service Implement Exam

Vendor: Avaya

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Related Avaya Exams:

132-S-715.2 Specialist - Interaction Center/Operational Analyst Design and Implement Exam

132-S-732.2 Avaya IQ Implement and Support Specialist Elective Exam

3000.2 ACSS Small and Medium Enterprise (SME) Communications

132-S-720.1 Specialist Call Center Implement and Support Elective Exam

132-S-815.3 Specialist - Modular Messaging with Avaya Message Store Implement and Support Exam

132-S-911.3 Specialist - IP Telephony Implement & Support Elective Exam

CT Avaya 132-S-911.2 pack for IT learners

2010-10-20T07:24:00.000-07:00

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Related Exams:
642-845 – ONT—Optimizing Converged Cisco Networks
642-504 – Securing Networks with Cisco Routers and Switches
650-393 – LCSE Cisco Lifecycle Services Express
646-204 – Cisco Sales Expert
642-533 – Implementing Cisco Intrusion Prevention System (IPS)

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2010-09-27T11:39:00.000-07:00

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Exam Name : Communication Server 1000 to Rls.6.0 Upgrades for Technicia
Vendor: Nortel
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220-701 – CompTIA A+ Essentials (2009)
642-654 – WAASSE – Wide Area Application Services for System
132-S-911.3 – Specialist IP Telephony Implement & Support Elective Exam
CT0-101 – Convergence+ Certification Exam
70-443 – Designing a Database Server Infrastructure by Using Microsoft SQL Server 2005
156-315.1 – Check Point Certified Security Expert NGX
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2010-09-27T11:38:00.000-07:00

Exam Number: 1Z0-108
Associated Certifications: Oracle
Available Languages: English, Japanese, Chinese, Spanish, Russian, Korean, French, Portuguese
Exam Name : Oracle WebLogic Server 10g System Administration

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132-S-916.2 - Avaya Specialist - IP Office Implement & Support Elective Exam

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2009-12-26T18:01:00.000-08:00

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Popular Avaya Certification Exams

132-S-713.4 - Avaya Proactive Contact Solutions Implementation Exam

132-S-1002.3 - Avaya Sales Certification Specialist

132-S-732.1 - Specialist Call Center Implement and Support Elective Exam

132-S-712.2 - Specialist: Avaya Proactive Contact Solutions Design Elective Exam

132-S-900.7 - Specialist-IP Telephony Design Elective Exam

132-S-916.2 - Avaya Specialist - IP Office Implement & Support Elective Exam

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2009-11-15T08:33:00.000-08:00

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2009-10-12T10:40:00.000-07:00

(132-S-1002.3) Avaya Sales Certification Specialist

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C. The application used by Avaya and Channel partners to submit complaints regarding each other’s conduct
D. The delivery mechanism for Avaya to send new territory opportunities to Parnters
Answer: B

2. Avaya’s desktop “Click to Call” application is ______.
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B. One-X Portal
C. One-X Speech
D. One-X Communicator One-X Quick Edition
Answer: B

3. Advanced Event Detection (EDA) combined with a Closed-Loop Response Layer are examples of what?
A. Areas where we cannot affect business processes
B. Avaya’s key strengths in CEBP
C. Cisco’s SONA software
D. Part of BEA’s MicroServices Architecture
Answer: B

4. The use of Business Advocate in a Contact Center can account for which of the following?
A. Higher agent occupancy
B. Longer call delays
C. More frequent transfers and conferences
D. Higher turn-over rate
Answer: A

5. Whose main interests focus on the key metrics return on assets and return on capital?
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B. CEO
C. LOB Manager
D. Customer Service Representative
Answer: B

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B. To market and fulfill the Avaya solutions primarily through Partners, utilizing an indirect strategy
C. To market and sell to US Named Accounts only through telesales
D. To market and sell to US Named Accounts only through a direct sales strategy
Answer: B

7. Unified Communications solutions represent ______ of Avaya’s estimated addressable market
A. 15%
B. 27%
C. 33%
D. 41%
Answer: D

8. A key capability of Avaya’s IP Telephony solutions is to extend customer announcements, voicemail greetings, and other applications from the core to the branches, enabling ______.
A. a higher TCO
B. branch office managers to maintain and administer their own communications systems
C. consistent user experiences
D. each user to have a different, customized experience
Answer: C

9. Which enterprise is defined by having over 1000 users, multiple locations, are often multinational, and have complex business models?
A. Very-small-sized
B. Small-sized
C. Mid-sized
D. Large-sized
Answer: D

10. What is the Avaya strategy regarding marketing and selling to Global Accounts?
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B. To market and sell to Global Accounts primarily through a direct sales strategy
C. To market and sell to Global Accounts primarily through telesales
D. To market and sell to US Named Accounts only through a direct sales strategy
Answer: B

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Exam name: Specialist - IP Telephony Implement & Support Elective Exam
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132-S-720.1 Specialist Call Center Implement and Support Elective Exam

Avaya 132-S-720.1 Exam - Cheat-Test.com

Free 132-S-720.1 Sample Questions:

Q: 1 : Communication Manager provides integrated reporting capabilities for ACD information Which two are valid Communication Manager commands for viewing real time ACD information? (Choose two)

A. monitor traffic hunt
B. list measurements skill summary
C. monitor bcms system
D. monitor bcms vector

Answer: A,C

Answer: D

Q: 3 : Which of the following is not a valid connectivity test available using the Applications
Enablement Services Utilities menu available from OAM?

A. TSALI Test
B. Ping Host
C. ASAI Test
D. Traceroute

Answer: D

Q: 4 : Your customer's call flows are nearly identical. To speed up programming you are using "duplicate vector 10" with the qualifier, "start 15". What does the qualifier "start 15" do?

A. Duplicates vector 10 starting at step 15.
B. Duplicates vector 10 as new vector 15.
C. Duplicates vector 10 fifteen times.
D. Duplicates vector 10 to first available vector number after 15.

A. Service Level Override
B. Call Handling Preference
C. Skill Level
D. Extension Split Assignments

Answer: B,C

Q: 6 : You have been assigned a project to add an ACD to an existing Avaya Call Management (CMS) The customer has requested that Avaya provide a turn-key implementation. Which three resources will you schedule? (Choose three)

A. Communication solutions integration-provisioning
B. Communication and Solution Integration (C&SI)
C. software specialist
D. on-site technician
E. Network Integration Center (NIC)

Answer: A,B,D

Q: 7 : After completing the administration for Expert Agent Selection (EAS),you are unable
to log in an administered agent ID. What are three possible issues that would cause the problem?
(Choose three)

A. The administered agent of logged in the dial plan
B. The maximum number of logged in agents has been reached.
C. EAS is not active on the System Parameters System Features form
D. The agent ID does not have the appropriate skills assigned

Answer: B,C,D

Q: 8 : Your customer is implementing an AE Services 4.0 and has purchased software only solution What hardware and software must the customer provide?

A. server hardware platform and Red Hat Enterprise Edition 3
B. server hardware platform and Red Hat Enterprise Edition 4
C. server hardware platform, Red Hat Enterprise Edition 6, and third-party software required
for AE Services
D. server hardware platform, Red Hat Enterprise Edition 3, and third-party software required
for AE Services

Answer: B

Q: 9 : A customer wants to upgrade their current Basic Call Management Reporting Desktop
(BCMRD) R2V4 computer from their existing computer running Windows 2000 Server Operating
System (OS): Intel Pentium III processor: 128MB RAM: USB 1.0 and serial ports. Based on BCMRD
product requirements, which of the proposed selections will fill this need?

A. Windows XP OS: Intel Xeon Processor: 128 MB RAM: Serial Only, no USB ports
B. Windows Vista OS: AMD Athlon Processor: 256MB RAM: USB 1.0 Only, no Serial ports
C. Windows 2003 Server OS: Intel Pentium IV Processor, 256 MB RAM: USB 2.0 Only, no
Serial ports
D. Windows XP OS: Intel Dual Core 2 Processor: 128 MB RAM: USB 2.0 and Serial ports

Answer: C

Q: 10 : Your customer has commissioned agent who take both service related calls well as sales opportunity calls. The agents receive a commission on all sales. Which Business Advocate feature would assure that agents are provided equal opportunity to take sales related calls?

A. Service Objective
B. Percentage Allocation Distribution
C. Service Level Supervisor
D. Reserve Agent

Answer: B

Q: 11 : Your customer is reporting that after hours callers are being disconnected. Recently they chanted the out-of-hours vector from routing to an internal voice mailbox to an off site
answering service using a route-to digits step. What is happening?

A. Dial ahead digits are being discarded
B. In the associated vector, coverage on route-to digits step was set to "no"
C. In the associated vector, coverage on route-to digits step was set to "yes"
D. Class of Restriction on associated VDN has too low of an FRL to allow outcalling

Answer: D

Q: 12 : For single site call centers where Call Management System (CMS) data is critical to their business, which two benefits does the CMS provide for minimum data loss? (Choose two.)

A. disk mirroring
B. Survivable CMS
C. high availability CMS
D. duplicated processors

Answer: A,C

Q: 13 : You ask the Avaya Call Management System (CMS) administrator to increase the measured trunks. Since the administrator has not changed parameters before, CMS administration documentation must be accessed. Which three sections are needed to change parameters?
(Choose three)

A. Free Space Allocation
B. Data Storage Allocation
C. Trunk Group assignment
D. Data Collection
E. Disk Allocation

Answer: A,B,D

Q: 14 : Your customer wants to periodically adjust agent skill assignments and preferences
and preferences automatically (without human intervention) based on real-time agent sales results in
their CRM application. Which solution would satisfy requirement?

A. Implement a custom CTI application which will change the agent skills
B. Pursue a custom application through Avaya CSI
C. Use Avaya Site Administration Scheduling
D. Use CMS Supervisor scripting

Answer: B

Q: 15 : What does a pound or hash (#) character in a vector, preceding a vector step , indicate?

A. End of dialing sequence
B. A commented step
C. A route to digits step
D. An unused vector

Answer: B

Q: 16 : A customer has 10 Call Management Systems (CMSs). They want to run one application to see how their call center is doing across all sites. Which Avaya solution will provide cost effective aggregated reporting for this client?

A. CMS Supervisor
B. Terminal Emulator
C. Network Reporting
D. Operational Analyst

Answer: C

Q: 17 : Your customer must be able to confirm that clients have input valid credit card numbers. As a backup to using a custom CTI application, which vector variable should be used to validate account numbers?

A. DIV
B. SEL
C. CATR
D. MOD10

Answer: D

Q: 18 : Which file is responsible for setting up a default route on a CMS system?

A. /etc/hosts
B. /etc/router
C. /etc/defaultrouter
D. /etc/netstat

Answer: C

Q: 19 : The field service technician is responsible for which two tasks? (Choose two)

A. onsite equipment inventory
B. application of power to onsite equipment
C. obtaining necessary TCP/IP equipment
D. ensuring the equipment room is ready for installation

Answer: A,B

Q: 20 : Avaya Communication Manager 4.0 supports integration with Microsoft Live Communications Server (LCS). Your customer is integrating their Microsoft Live Communication Server (LCS) with Avaya Communication Manager 4.0. Which two will achieve the desired integration? (Choose two)

A. IP Agent R6
B. IP Softphone R6
C. Application Enablement Services (Web Services)
D. Application Enablement Services (TR/87)

Answer: B,D

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132-S-708.1	Specialist: Avaya Voice Self-Service Design Elective Exam
132-S-709.1	Specialist: Avaya Voice Self-Service Implement Elective Exam
132-S-710.2	Specialist Call Center Design Elective Exam
132-S-712.2	Specialist: Avaya Proactive Contact Solutions Design Elective Exam
132-S-713.4	Avaya Proactive Contact Solutions Implementation Exam
132-S-715.1	Specialist - Interaction Center/ Operational Analyst Design and Implement Exam
132-S-720.1	Specialist Call Center Implement and Support Elective Exam
132-S-732.1	Specialist Call Center Implement and Support Elective Exam

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Free 132-S-732.1 Sample Questions:

1. Some processing elements are restarting every few minutes. You suspect that the configuration properties are invalid.
Where are the configuration properties displayed in the logs?
A. The configuration properties are displayed in container logs.
B. The configuration properties are only displayed when DEBUG is turned on in the container logs.
C. The configuration properties are never displayed because of security concerns.
D. Configuration properties are displayed in the ADMIN container logs only.
Answer: A

2. Which tool is used to create a license file for the customer?
A. Web License Generator (WebLG)
B. Web License Manager (WebLM)
C. Remote Feature Activation (RFA)
D. Authentication File Service (AFS)
Answer: C

3. An Avaya IQ system has been installed and configured with a CM source added. After several hours, only some of the names for agents, queues, and routing points have been populated. Using the OAM interface, it is observed that the PE CM Adapter components is cycling between the "Active" and "Stopped" state.
What is the likely cause for this behavior?
A. The time difference between the IQ host and the CM is greater than 5 minutes.
B. The CM is inaccessible due to a firewall configuration error.
C. The release version for the CM was incorrectly specified when the source was added.
D. The Buffering Policy for the CM was incorrectly specified when the source was added.
Answer: A

4. Where are the standard report calculations defined in Avaya IQ?
A. in the data model
B. in the report model
C. in the report design
D. in the dictionary
Answer: B

5. From which Web site do you download updates for Avaya IQ?
A. https://support.avaya.com/updates/
B. https://support.avaya.com/mysites/mysites_main.jhtml
C. https://support.avaya.com/software/
D. https://support.avaya.com/download/
Answer: D

6. Which Proactive Contact with PG230 configurations are supported by Avaya IQ?
A. Multiple Proactive Contacts are supported and each can be connected to multiple Communication Managers.
B. Only one Proactive Contact is supported but it can be connected to multiple Communication Managers
C. Up to four Proactive Contacts in a pod can be connected to each Communication Manager.
D. Only one Proactive Contact can be connected to each Communication Manager.
Answer: D

7. Avaya IQ's database is installed in your Oracle RAC database servers. You are using the Cluster Alias feature provided by your cluster software vendor in your Oracle RAC database environment.
After adding in a new Oracle cluster node into your Oracle RAC system, what do you have to do to make Avaya IQ recognize this new node?
A. Modify JDBC connection URLs of Avaya IQ's data sources through Avaya IQ's administration GUIs.
B. Install Avaya IQ again.
C. Follow Avaya IQ's documents to reconfigure Avaya IQ's database host.
D. Nothing; this change is transparent to Avaya IQ.
Answer: D

8. Which two commands determine the number of CPUs and their speed? (Choose two.)
A. "dmesg"
B. "sar -P All"
C. "cat /proc/cpuinfo"
D. "uname -r"
Answer: A, C

9. A user has pointed out that there are impossibly large numbers in the Long Contacts Behavior Report. You are trying to isolate the problem.
Where does the underlying data that is used to produce the counts in the report reside?
A. the dimension tables in the data model
B. the Query Subjects in the reporting model
C. the Long Contacts Behavior Report
D. the fact tables in the data model
Answer: D

10. Which two minimum versions of Communication Manager are supported? (Choose two.)
A. 3.1.0
B. 3.1.4
C. 4.0.0
D. 4.0.1
Answer: B, D

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132-S-816.1
Specialist: Modular Messaging with Microsoft Exchange Implement & Support Elective Exam

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Free 132-S-816.1 Sample Questions:

1. What is the maximum hardware configuration allowed with Modular Messaging for Microsoft Exchange?
A. five Avaya Messaging Application Server (MAS) systems handling voice processing with a sixth acting as a Supplementary Server
B. six Avaya Messaging Application Server (MAS) systems handling voice processing with the sixth acting as a Supplementary Server
C. ten Avaya Messaging Application Server (MAS) systems handling voice processing with an eleventh acting as a Supplementary Server
D. eleven Avaya Messaging Application Server (MAS) systems handling voice processing with a twelfth acting as a Supplementary Server
Answer: C

2. Which two steps are required to prepare a customer’s Microsoft Windows Domain for Modular Messaging (MM) installation? (Choose two.)
A. Create the MM Accounts and Group.
B. Obtain Windows 2000 Server software.
C. Update the Active Directory Data Schema.
D. Connect the Private LAN to the Message Storage Server (MSS).
Answer: A, C

3. How many PCI slots are available for Dialogic cards on an S3500 Server?
A. 2
B. 3
C. 4
D. 5
Answer: A

4. A user complains that when she receives fax and email messages in her mailbox she does not receive notification of these message types via the light on her phone. However, when she receives voice messages, her phone light works.
Which statement is true?
A. In Modular Messaging, phones will not light for fax and email messages.
B. These are Class of Service attributes that need to be checked on the Message Storage Server (MSS).
C. For the light to function for fax and email messages, the message type must be set to “any” under the Notify Me rule created for the mailbox in Subscriber Options.
D. For the light to function for fax and email messages, the message type must be set to “any” under the Message Waiting Indicator (MWI) rule created for the mailbox in Subscriber Options.
Answer: D

5. You arrive at a customer’s site to do a Modular Messaging 3.1 for Exchange installation on a customer-provided 1U server. Upon opening the server to install the full-length Dialogic T1 telephony board, you find that the only PCI slot is a half-length slot. The CIO is expecting a demonstration tomorrow morning.
What is the best option for continuing the installation to meet the deadline?
A. Use H.323 integration.
B. Use SIP integration which does not require a telephony board.
C. Call Dell and have them send a different server using a same-day delivery service.
D. Call Avaya and have then dispatch a technician with a Modular Messaging “crash kit”.
Answer: A

6. The S3500 Avaya Messaging Application Server (MAS) LAN connection for Modular Messaging for Microsoft Exchange ______.
A. connects the cable to the private LAN
B. connects the cable to the corporate LAN
C. connects the corporate LAN to the 3COM hub
D. can use either a private or corporate connection
Answer: B

7. You are unable to make a successful test connection to an Aria Digital machine and suspect that Octel Serial Number may be incorrect.
Which path should be taken from the Message Network Administration menu to verify this?
A. System Parameters > General Parameters
B. Remote Machine Administration > Remote Machine Parameters
C. System Parameters > General Parameters > Octel Administration
D. Basic System Administration > TCP/IP Administration > Network Addressing
Answer: B

8. In a multiple Avaya Messaging Application Server (MAS) installation, which document tells you the services (such as Fax, Call Me, Message Waiting Indicator, Tracing) that should be enabled on each MAS?
A. Concepts and Planning Guide
B. Modular Messaging Administration Guide
C. Project Manager Master Implementation Guide
D. No document is necessary; all services should be enabled on each MAS.
Answer: A

9. Which three are necessary to ensure that the SIP configuration is taking calls? (Choose three.)
A. Avaya Communication Manager R3.0
B. Avaya SES at the supported software version
C. Avaya Communication Manager at the supported software version
D. RFA/WebLM License with signed certificate for Modular Messaging License
E. T1-QSIG cards in the Avaya Messaging Application Server (MAS) wired to the PBX
Answer: B, C, D

10. The Message Networking 3.1 system you just installed sends and receives messages successfully from the Modular Messaging for Exchange system but not from the Modular Messaging with Message Storage Server (MSS) system.
What is the most likely cause of the problem?
A. The firewall administrator has blocked port 25.
B. The license does not include the SMTP feature.
C. The firewall administrator has blocked the SNMP port.
D. The system has not been restarted since the configuration changes were made.
Answer: A

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At Cheat-test.com we are committed to you ongoing success. Our exams and questions are constantly being updated and compared to industry standards.

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1. You are configuring the IC system on a Solaris 9 server and have run the Configuration Tool once. You want to run the Configuration Tool once again to change the initial configuration information but are not able to see the initial configuration tab.
What is the correct resolution so that you can see the initial configuration tab?
A. Stop and start the Configuration Tool.
B. Run the configuration tool from the IC Designer workstation.
C. It is not possible to see the initial configuration tab after having run the Configuration Tool once.
D. Rename the vesp.imp file in IC_Install_DIR\IC70\etc to vesp_backup.imp and start the Configuration Tool again.
Answer: D

2. Which statement is true regarding customization and development of workflows in Interaction Center (IC) 7.0?
A. Workflows can be reloaded without stopping the Workflow Server.
B. Workflows Designer automatically loads and runs workflows in the Workflow Server.
C. All workflows must have version numbers to allow the Workflow Version Control Module to function correctly.
D. Workflows must use a formatting mask to ensure that all customer records are formatted in accord with localization rules.
Answer: A

3. You are designing an Interaction Center (IC) voice channel solution. Your client has their customer’s data in an Oracle backend database where it can be accessed by an IVR. Callers will be asked to enter their account numbers and PINs through the IVR for authentication and the IVR will then pass the account numbers to the IC EDU through a workflow. For reporting purposes the customer wants the caller’s account number to be retired in IC along with the EDU data.
Which table in IC is used for storing the caller’s account number?
A. ccq.activity
B. ccq.customer
C. repository.contact
D. repository.routingevent
Answer: C

4. What is the maximum number of simultaneous real-time reports that can be run by one Report Server, with a 30-second refresh rate?
A. 50
B. 100
C. 250
D. 500
Answer: C

5. Which is a description of the term “domain”, within the context of the Interaction Center (IC) 7.0?
A. set of workgroups
B. group of same skilled agents
C. set of inter-connected servers
D. group of networked computers
Answer: C

6. The Operational Analyst (OA) installation was completed successfully. However, you find that the real-time reports give errors on startup. You know the authentication has been set up correctly and one of the services for the real-time reports does not start.
Which tool can be used to check for the root cause of the problem?
A. IC Manager
B. Real-time Report Administration
C. OA Command Output - Forwarder Services
D. OA Administration Client - Interface Services
Answer: D

7. You are working with an IC/OA installation that is not using Business Advocate. Tabular Reports are showing no data.
What might be the problem?
A. The Event Collector is down.
B. The historical database is down.
C. The historical subsystem is down.
D. The Event Collector Bridge is down.
Answer: A

8. When Operational Analyst 7.0.x is installed and configured, the ORBacus service uses port 10000 by default.
Which three statements are correct regarding configuration of the port that ORBacus uses? (Choose three.)
A. This value is not configurable, and port 10000 must be available for ORBacus service to use.
B. Before making configuration changes to modify this port, the ‘pa stop all’ command should be issued.
C. On all platforms, a line for NSPort= must be added to the server.properties file in /data/admin.
D. The dcproperty table in the historical database must be updated with the new port value.
E. The ephemeral ports used by the ORBacus service will be assigned sequentially using the new port number as the base.
Answer: B, C, D

9. Interaction Center (IC) 7.0 has a load-balancing service for Internet Web Management if there are multiple ICM servers. If the customer has only one site, then alarms by this service can be ignored.
What service sends alarms to the IC Manager?
A. Central Internet Routing Service (CIRS)
B. Central Alarm Reporting Services (CARS)
C. Central Office Reporting Services (CORS)
D. Routing Management And Technology Services (RMATS)
Answer: A

10. How does the Avaya Interaction Center (IC) 7.0 Blender Server decide how many contacts (voice, email, chat) can be simultaneously assigned to one agent through the Avaya Agent Desktop interface?
A. by comparing the agent’s performance today with a pre-defined day
B. by comparing the current service level of all active contacts (voice, email and chat)
C. by using the maximum number of contacts pre-assigned by the supervisor or administrator or modified by the agent
Answer: C

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avaya training, avaya training courses, avaya training center, avaya training online

2009-07-19T11:51:00.000-07:00

Avaya Learning Partner Program (ALPP)

ALPP Overview
Avaya is pleased to introduce the Avaya Learning Partner Program (ALPP). This program enables our Partners to teach product-specific Avaya Instructor-led courses using Avaya branded training materials.

For our Partners, the program means an improved value proposition which now includes Avaya training and education services.

For students, it means greater access to Avaya training, when and where they need it.

Some key program highlights include:

ALPP is the only model for companies outside Avaya University to deliver Avaya product and solution training.
Any organization that wishes to deliver Avaya training and education must be an officially recognized Avaya Authorized Learning Partner (AALPP).
The program currently supports the technical education curricula for IP Telephony Design & Implement and IP Office.
The program may create a valuable additional revenue opportunity for Learning Partners.
Our Partners’ Instructors (Avaya Certified Instructors) are supported through a defined instructor mentoring program, involving Avaya's Lead Instructors..

132-S-815.1 Specialist Modular Messaging with Avaya Message Store Implement and Support Elective Exam

2009-07-19T11:49:00.000-07:00

132-S-815.1 Downloadable, Printable Exams (in PDF format):
We are all well aware that a major problem in the IT industry is that there is a lack of quality study materials. Our 132-S-815.1 Preparation Exam Material provides you everything you will need to take a certification examination. Details are researched and produced by Certification Experts who are constantly using industry experience to produce precise, logical and verified explanations for the answers. You may get questions from different web sites or books, but logic is the key.

Avaya 132-S-815.1 Exam - Cheat-Test.com

Free 132-S-815.1 Sample Questions:

Q: 1
Which three are manual steps required to upgrade message Networking from Release 2.0 to Release 3.1? (Choose three.)

A. Perform an attended system backup.
B. Run the pre-upgrade tool to help plan for the upgrade.
C. Remove the switch integration software from the MN 2.0 system.
D. Use the backup verification tool to ensure the quality of the backup.
E. Insert the MN 3.1 DVD and run Software Update on the 2.0 system.

Answer: A, B, D

Q: 2
Which two options are presented after starting the Data Collection Tool (DCT)? (Choose two.)

A. create a new file
B. analyze existing system
C. deploy new configuration
D. delete current configuration

Answer: A, B

Q: 3
To conduct a multiple Avaya Message Application Serve (MAS) installation, where in the Voice Mail Domain must the Avaya Mailbox Monitor and the Message Waiting Indicator (MWI) service be activated?

A. in the first MAS
B. in different MASs
C. on the same MAS
D. in at least two MASs

Answer: C

Q: 4
According to Avaya documentation, which step must be taken to connect the cable supplied with a digital set emulation board to the PBX?

A. Connect the board using the provided RJ-48C (Ethernet) cable.
B. Connect the installed boards to one end of a standard RJ-11 tip/ring cable.
C. Connect the board using the provided PBX station interface D/82JCT-U cable.
D. Connect the male end of the provided CT bus cable to the top of each port board.

Answer: C

Q: 5
Before requesting a license for a newly installed Modular Messaging system, which information is required from the on-site installer?

A. Voice Mail Domain Name
B. Voice Mail Domain Identifier (aka VMD ID or Host ID)
C. IP addresses of all servers in the Voice Mail Domain
D. Local Administration Account names and passwords for all Messaging Application Servers (MASs)

Answer: B

Q: 6
Before going to a customer site to begin installing a Modular Messaging R3.1 system, which three items should be obtained from support.avaya.com? (Choose three.)

A. Configuration Notes
B. System planning form
C. Outlook Client software
D. Customer account information
E. Supplementary Server software

Answer: A, B, C

Q: 7
Before beginning to configure and test the port boards in the Avaya Messaging Application Server (MAS), a user must first obtain the proper configuration note for the particular PBX and integration.
Where can the proper configuration note be found?

A. Help screens
B. Installation Guide
C. MAS documentation CD
D. http:\\support.avaya.com

Answer: D

Q: 8
Which statement is true about installing a Modular Messaging with the Message Storage Server (MSS) into the Corporate Windows Domain?

A. The only step required is to select “Join the Corporate Windows Domain” in the Data Collection Tool (DCT).
B. The MSS TCP/IP networking form must be configured with the appropriate Corporate Windows Domain values.
C. “Join the Corporate Windows Domain” must be selected in the Data Collection Tool (DCT) and on the Message Storage Server Windows Domain Setup administration form.
D. “Join the Corporate Windows Domain” is done manually on the MAS after the configuration wizard is run, and then done manually on the MSS using the Windows Domain Setup form.

Answer: C

Q: 9
Which two statements are true about anti-virus software on Modular Messaging with a Message Storage Server (MSS)? (Choose two.)

A. The MSS already has its own anti-virus software.
B. Anti-virus software should not be configured to perform scans each time a file is accessed.
C. Once anti-virus software has been installed the Modular Messaging system will update it automatically.
D. Avaya recommends that the customer install anti-virus software on each Avaya Messaging Application Server (MAS) and any Supplementary Server.

Answer: B, D

Q: 10
Which IP address is acceptable for use on the private network for an installation of Modular Messaging R3.x with the Avaya Message Storage Server (MSS)?

A. 10.255.255.255
B. 168.192.1.250
C. 172.31.1.245
D. 183.81.168.1

Answer: C

Q: 11
The customer has an existing Modular Messaging (MM) system with a Message Storage Server (MSS), which was installed with MM release 1.1. They are upgrading to MM 3.0 and adding an Avaya Messaging Application Server (MAS) to provide more port capacity.
The customer wants to retain their existing MAS. They have T1 Dialogic boards. They currently have Aria and Audix TUIs implemented for their subscribers.
Which two statements are true? (Choose two.)

A. They must upgrade all dialogic boards.
B. They must upgrade all MASs to S3500 servers.
C. They must consider impact of TUIs on port capacity.
D. The new MAS will have only two slots for port boards.

Answer: C, D

Q: 12
Which two statements about domain names are true for Modular Messaging? (Choose two.)

A. All domain names must be unique.
B. The Voice Mail Domain (VMD) is identical to the Windows Domain Name.
C. he Fully Qualified Domain Name (FQDN) and Voice Mail Domain (VMD) names must be alphanumeric.
D. The private Fully Qualified Domain Name (FQDN) for the Messaging Application Server (MAS) is used only on the private network.

Answer: A, D

Q: 13
Which two actions should be performed to upgrade a customer’s system from Modular Messaging Release R3.0 to R3.1, using the existing servers for the Message Storage Server (MSS) and the Messaging Application Server (MASs). (Choose two.)

A. Uninstall and re-intall RealSpeak software on the MASs
B. Upgrade Dialogic drives if Dialogic port boards are in the MAS
C. Install MAS boot image (4 DVDs) to upgrade to Microsoft Windows 2003 Server
D. Install the Pre-upgrade and Backup Verification tool to check the health of the Release 3.0 system

Answer: A, B

Q: 14
What specific documentation is needed for an installer to correctly integrate a Message Networking Server with a PBX? (Choose two.)

A. completed Modular Messaging planning form
B. completed Message Networking planning form
C. Avaya Communication Manager Networking Guide
D. Switch Connections Supported for Message Networking

Answer: B, D

Q: 15
Which three line cards are used with Modular Messaging? (Choose three.)

A. H.323
B. Analog
C. DLC-16
D. T1/E1-QSIG
E. Set Emulation

Answer: B, D, E

Q: 16
Which is used to find port statistics in a Modular Messaging (MM) system?

A. Reporting Tool
B. Port Monitor Tool
C. Subscriber Options
D. Operational History Viewer

Answer: A

Q: 17
In what task will the Avaya Messaging Application Server (MAS) Port Monitor be useful?

A. Verifying that the MAS is able to communicate over IP ports to the MSS
B. detemining the digits dialed by an outbound call from the MAS’s telephony port
C. verifying that a test call arrives on a telephony port of the MAS that you want to test
D. determining whether communication originating from the MAS’s IP port employs encryption

Answer: C

Q: 18
In an R3.1 Modular Messaging Message Storage Server (MM MSS), in what location can a user determine if Messaging is running and also the state of Internet Messaging and Enhanced List Application Software?

A. Server Information > Serve status
B. Reports > System Evaluation Reports
C. This information is available from several screens.
D. System Control and System Status > System Monitor

Answer: A

Q: 19
Which action must be taken on an Message Storage Server (MSS) to implement additional administrator lgins?

A. Buy additional administrator seats from Avaya.
B. Create custom roles to assign to the administrator logins.
C. Set up and Authentication, Authorization and Accounting (AAA) server to authenticate the administrator logins.
D. Configure the administrator account to authenticate locally or via an Authentication, Authorization and Accounting (AAA) server.

Answer: D

Q: 20
Which three are manual steps required to upgrade from Modular Messaging pre-3.0 to Modular Messaging 3.x when the solution uses the Avaya Message Storage Server (MSS)? (Choose three.)

A. using the backup verification tool to ensure the quality of the backup
B. running the Data Collection Tool (DCT) on a Messaging Application Server (MAS)
C. performing a backup of the MSS while the MSS is providing messaging services
D. performing a backup of the MSS while the MSS messaging services have been stopped
E. performing a backup of the Messaging Application Server (MAS) onto the MAS’s DVD drive

Answer: A, B, D

Cheat-test 132-S-900.7 Exam Questions, Your Best Avaya 132-S-900.7

2009-07-15T11:16:00.000-07:00

Product Description

Exam Number/Code: 132-S-900.7

Exam Name: Specialist-IP Telephony Design Elective Exam

"Specialist-IP Telephony Design Elective Exam", also known as 132-S-900.7 exam, is a Avaya certification.With the complete collection of questions and answers, Cheat-test has assembled to take you through 76 Q&As to your 132-S-900.7 Exam preparation. In the 132-S-900.7 exam resources, you will cover every field and category in Avaya Certification helping to ready you for your successful Avaya Certification.

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Avaya 132-S-900.7 Exam - Cheat-Test.com

Free 132-S-900.7 Sample Questions:

Q: 1 Assuming a random call arrival rate, which traffic theory is used when blocked calls are rerouted and never return to the original group?
A. Erlang A
B. Erlang B
C. Erlang D
D. Centum Call Seconds (CCS)
Answer: B

Q: 2 Prior to implementing IP telephones in a new facility, you ask the customer what their strategy is for powering the IP telephones. They inform you they will be installing Ethernet switches that support 802.3af power.
What is the most effective configuration that ensures the telephones will operate during a power outage?
A. install 802.11b wireless telephones as they do not require UPS
B. place the media server in the data center and the Ethernet switches that connect to the IP telephones on a UPS
C. place the media server in the data center and the Ethernet switches that are in the core, distribution, and access layers on a UPS
D. place the media server in the data center on a UPS and install a desktop power supply with a local battery backup for the IP telephone
Answer: C

Q: 3 Which Avaya Gateway features Standard Local Survivability?
A. G350
B. G650
C. G700
D. G860
Answer: A

Q: 4 A call enters an S8500 ACD queue, is directed to an IVR script, queued for a live agent, then is connected to a live contact center agent.
What is considered for sizing the number of agents?
A. CCS based on the complete call
B. agent queue plus agent talktime CCS
C. agent connect time CCS plus after call worktime
D. CCS acquired when the call connects to the live agent
Answer: C

Q: 5 What kind of survivability can you offer a customer with a S8500 Media Server and G650 solution?
A. S8500 duplicated server
B. S8500 ESS server
C. S8700 ESS server
D. S8700 duplicated server
Answer: B

Q: 6 A customer wants to know about the Silence Suppression feature in Avaya Communication Manager. Which of the statements are true about Silence Suppression? (Choose two)
A. It can adversely affect the voice quality
B. It can put significant strain on the CPU resources
C. It can decrease the amount of bandwidth required for a call.
D. It works best with the modems.
Answer: A, C

Q: 7 Your customer solution calls for converging an existing 10/100 network with a mix of TDM and IP endpoint resources. The customer requirements call for end-to-end QoS.
IEEE 802.1p states a standard according to which the bits are used for CoS. Which priority values are recommended for delay sensitive traffic like voice?
A. 000
B. 101
C. 110
D. 111
Answer: C

Q: 8 During the solution design process, the client should provide you with information on factors that may affect voice quality over their WAN. These existing WAN factors need to
be considered when implementing a new IP Telephony application. What information should you request from the client? (Choose three.)
A. serialization delay
B. WAN routing protocol
C. available WAN bandwidth
D. available IP to IP endpoint LAN bandwidth
Answer: A, B, C

Q: 9 Which of the following does a typical Cisco design include?
A. Right to Use for Call Manager
B. Right to Use for Growth
C. Right to Use for Phones
D. Right to Use for Redundancy
Answer: C

Q: 10 In combination with an Avaya SIP Telephone, which option below supports shuffling where no DSPs are utilized during an active call (peer-to-peer RTP)?
A. 96xx SIP and 2400 Series Digital phone
B. 46xx SIP and Analog phone
C. 96xx SIP and 46xx H.323 phone
D. 96xx H.323 and 46xx H.323 phone
E. 96xx SIP phone and PSTN trunk
Answer: C

Q: 11 Which is NOT a service performed by the SIP Enablement Services (SES) Server?
A. Proxy Server
B. Location Server
C. Session Boarder Controller
D. Registrar
E. Presence Server
Answer: C

Q: 12 The IG550 Integrated Gateway can control how many other H.248 Gateways when in survivability mode?
A. 0
B. 5
C. 50
D. 250
Answer: A

Q: 13 What is the maximum number of TN2602 IP Media Resource circuit packs allowed in a port network?
A. 1
B. 2
C. 3
D. 4
Answer: B

Q: 14 A customer has an existing DEFINITY PBX at their corporate location and is adding a remote office. The customer will be installing a Frame Relay circuit between the sites and will be installing six IP phones at that location running G.729 using 20 ms packets.
What is the minimum CIR required to support the voice IP traffic if all IP phones at the remote site is simultaneously in use?
A. 128 Kbps
B. 192 Kbps
C. 256 Kbps
D. 512 Kbps
Answer: B

Q: 15 Your customer is looking to open a new standalone office to support 80 call center agents with 9630 IP telephones. They will be bringing in two local voice T1s for their call center traffic. The customer will be providing all data equipment.
This is a very competitive situation. What is the mot cost-effective solution to propose to the customer?
A. S8500 / G650
B. S8300 / G450
C. S8300 / G350
D. S8300 / IG550
Answer: B

Q: 16 You have finished a design that involves migrating and merging multiple G3rs to a single S87xx platform.
What information should you provide as a deliverable to your customer? (Choose two.)
A. statement of work
B. topology diagram of the total solution
C. configurator worksheets for technician job aids
D. PIE/PIPS report for existing systems - Avaya and Nortel only
Answer: A, B

Q: 17 What server pair combinations best meet full redundancy against Cisco? (Choose two.)
A. S8300LSP or S8500LSP
B. S8300 or S8500
C. S8500 or S8400
D. S8400 or S87xx
Answer: A, B

Q: 18 When carrying voice traffic over VPNs, what negatively affects voice performance? (Choose two.)
A. Network Address Translation (NAT)
B. the additional delay due to the encryption process
C. an acceptable level of service with the VPN provider
D. excessive packet loss, delay, and jitter for traffic crossing the Internet
Answer: B, D

Q: 19 A customer is interested in having a VPN gateway such as a security gateway as part of their remote office solution.
Where in the existing network can VPN Service Units (VSU) be placed? (Choose two.)
A. behind an access router
B. behind an Avaya Media Server
C. in parallel with an existing firewall
D. in parallel with an Ethernet switch
Answer: A, C

Q: 20 In reviewing the network assessment, you find the customer includes Category (CAT) 3 and Category 5 wiring in place. One of the customer's goals is to have an infrastructure that is able to support voice and data needs for at least 10 years.
What two solutions should you discuss with the customer? (Choose two.)
A. CAT 5 and CAT 6 gigabit cabling
B. upgrading CAT 3 to CAT 5 to support 100 Mb bandwidth
C. upgrading to CAT 5 to support 200 Mb bandwidth capability
D. replacing CAT 3 with CAT 5 to provide sets requiring greater distances
Answer: A, B

Avaya 132-S-916.2 Practice Test, 132-S-916.2 Best Exam Questions, 132-S-916.2 Certification

2009-07-15T11:15:00.000-07:00

Cheat-test 132-S-916.2 Certification Exam

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132-S-916.2 Downloadable, Printable Exams (in PDF format):
We are all well aware that a major problem in the IT industry is that there is a lack of quality study materials. Our 132-S-916.2 Preparation Exam Material provides you everything you will need to take a certification examination. Details are researched and produced by Certification Experts who are constantly using industry experience to produce precise, logical and verified explanations for the answers. You may get questions from different web sites or books, but logic is the key.

Avaya 132-S-916.2 Exam - Cheat-Test.com

Free 132-S-916.2 Sample Questions:

1. On which signaling protocol is Small Community Networking supported?
A. QSIG
B. H.450
C. IPSec
D. RIP v 2
Answer: B

2. Which two activities should be considered when tracing an issue with System Monitor for data gathering? (Choose two.)
A. The trace should be checked to confirm that it does contain activity for the problem in question.
B. The filters should be set correctly within the Monitor Application.
C. The trace should be truncated to only contain the questionable activity.
D. Only the default options should be selected in System Monitor.
Answer: A, B

3. Conference Center supports several access levels.
Which three activities can be performed using the Conference Center Host level? (Choose three.)
A. Upload files for sharing with participants during a Web conference.
B. Modify the status of each participant in real-time during a conference.
C. Schedule a database backup.
D. Manage all Conference Center user accounts.
E. Mute all participants and re-instate the conversation.
Answer: A, B, E

4. Which application will allow you to check for errors within the IP Office configuration?
A. System Status Application
B. Manager
C. System Monitor
D. Call Status
Answer: B

5. An IP Office is being networked to an Avaya Media Gateway Server using H.323 trunks with QSIG.
Which statement is true?
A. Only the G.723 codec is available.
B. Small Community Networking is supported
C. Name and number presentation is supported
D. Both systems must be on the same IP subnet.
Answer: C

6. Conference Center supports several access levels.
Which two activities can be performed using the Participant level? (Choose two.)
A. Join a scheduled audio conference.
B. Join a scheduled Web conference.
C. Upload files for sharing with participants during a Web conference.
D. View all pending and in-progress conferences.
Answer: A, B

7. Recording take up how much space on a hard drive?
A. 2MB per minute
B. 200KB per minute
C. 1MB per minute
D. 650KB per minute
Answer: C

8. Which three options does the IP Office DHCP server supply to the Avaya 4600 and 5600 Series IP Hardphone (Choose three.)
A. IP address
B. TFTP server
C. gatekeeper address
D. IP trunk tagging COS values
E. VLAN ID
Answer: A, B, C

9. How much space does a recording in VoiceMail Pro use a hard drive?
A. 1MB per minute
B. 500KB per minute
C. 2MB per minute
D. 1.5MB per minute
Answer: A

10. Click the Exhibit button.

A customer has two sites, each with an IP Office linked via a private digital line (E1/T1). The head office is connected to the public network through a digital exchange line. The remote site gains access to the public network via the head office.
How should Clock Quality be set in the IP Office on the lines marked X and Y in the exhibit?
A. X - Network-Y - Fallback
B. X - Fallback-Y - Fallback
C. X - Network-Y - Unsuitable
D. X - Fallback-Y – Unsuitable
Answer: C

Avaya ACA certification, Avaya braindumps, Avaya free testking exam questions

2009-07-15T11:12:00.000-07:00

Avaya Communications certification ~

ACA – Avaya Certified Associate – Communication Networking
Introduction to Data Networking
Introduction to Local Area Networks (LAN Architectures)
Introduction to Wide Area Networks (WAN Architectures)
Introduction to TCP/IP (TCP/IP Concepts and Practices)
Introduction to Telecommunications

ACSCD – Avaya Certified Specialist – Communication Design
Convergence of Technologies
Internetworking Devices
Design and Implementation of Voice Networks
Data Network Design
One of three electives: Messaging Platforms and Applications; IP Telephony Principles and Applications; or Principles of Contact Center/CRM

ACSCI – Avaya Certified Specialist – Communication Implementation
Convergence of Technologies
Internetworking Devices
Design and Implementation of Voice Networks
Implementation of Data Networks
One of three electives: Messaging Platforms and Applications; IP Telephony Principles and Applications; or Principles of Contact Center/CRM

Why Avaya has a Professional Certification Program
The Avaya Professional Certification Program was developed to ensure that qualified individuals are supporting Avaya products and solutions in the marketplace. Professional Certification leads to global consistency for customers and allows Avaya and its BusinessPartners to exceed customer expectations with high degrees of technical proficiency.

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132-S-916.2 - Avaya Specialist - IP Office Implement & Support Elective Exam

132-S-1002.3 - Avaya Sales Certification Specialist

132-S-911.2 - Specialist IP Telephony Implement & Support Elective Exam

132-S-900.7 - Specialist-IP Telephony Design Elective Exam

132-S-708.1 - Specialist: Avaya Voice Self-Service Design Elective Exam

132-S-815.1 - Specialist Modular Messaging with Avaya Message Store Implement and Support Elective Exam

132-S-732.1 - Specialist Call Center Implement and Support Elective Exam

132-S-712.2 - Specialist: Avaya Proactive Contact Solutions Design Elective Exam

Popular Avaya Certification Exams

132-S-713.4 - Avaya Proactive Contact Solutions Implementation Exam

132-S-1002.3 - Avaya Sales Certification Specialist

132-S-732.1 - Specialist Call Center Implement and Support Elective Exam

132-S-712.2 - Specialist: Avaya Proactive Contact Solutions Design Elective Exam

132-S-900.7 - Specialist-IP Telephony Design Elective Exam

132-S-916.2 - Avaya Specialist - IP Office Implement & Support Elective Exam

132-S-720.1 - Specialist Call Center Implement and Support Elective Exam

132-S-816.1 - Specialist: Modular Messaging with Microsoft Exchange Implement & Support Elective Exam

Avaya certified associate, Avaya certified expert, Avaya certified specialist

2009-07-15T11:04:00.000-07:00

Avaya Certification Framework
The Avaya Certification Framework outlines the certification progression from through .

When you log-on to the Avaya Learning Centre you can click on a discipline such as Design or Implement to learn about available credentials, credential requirements, preparation curriculum and your personal status.

Being a registered Avaya Learning Centre user has it's privileges. Register now!

What is Certification?
The Avaya Professional Certification Program is a progressive program with Associate, Specialist, and Expert level credentials.

Each level of Avaya Certification requires passing one or more exams or learning activities in the required areas. Exams cover a range of topics spanning converged technology and Avaya product/solution knowledge.

Exams are translated into four languages and are globally available at Virtual University Enterprises (VUE) Testing Centers around the world.

Exams are proctored, computer-based, and utilize a multiple-choice format.

The Avaya Professional Certification program awards credentials to individuals who demonstrate technical skills in integrating voice networking, data networking, and applications into powerful business communication solutions.

Avaya exams are skills, product and solutions based. They specifically test your ability to understand and appropriately apply a variety of industry standards, protocols, and technology required to design or implement optimal communication solutions. When you achieve Avaya certifications, you have demonstrated that you possess the broad-based skills and knowledge to design, and implement solutions in a real-world environment.

Why Certify?
In today’s marketplace, customers expect a high degree of technical proficiency for solution providers. More and more multi-vendor/platform solutions require better understanding of complex integration practices. Even basic products are becoming more complex with converged solutions.

Why Do Several Organizations Look for Certified Associates?
Organizations target individuals that have Certification credentials to support the following:

	Delivery of higher value and higher margin solutions
	Decreases in transaction costs
	Sustainable competitive advantages
	The overall value of Avaya Solutions is increased

Who Earns Certification Credentials?
These credentials are targeted to technical professionals in the communications industry. Anyone who wants recognition for their voice and data networking integration skills may pursue these certifications. This audience includes:

Avaya Customers

	Network Directors/Managers
	Communications Managers
	Customer Service IT Staff

Avaya BusinessPartners

	Design Engineers
	Field Services
	Technical Sales Associates

Avaya Employees

	Design Specialists
	Software Specialists
	Solutions Sales Specialists
	Field Services
	Professional Services
	Channel Technical Managers
	ATAC Associates